Refund policy

Returns & Exchanges Policy

We want you to love your Stud Tubs product. If something isn’t quite right, here’s everything you need to know.

Change of Mind Returns (Store Credit Only)

We accept returns within 14 days of delivery for change of mind.

Eligible returns will receive store credit only.

We do not offer refunds for incorrect selection or change of mind purchases.

To be eligible:

  • Item must be unused
  • In original condition and packaging
  • Include proof of purchase

Customers are responsible for return shipping costs and may incur a 5% restocking fee.

Faulty, Damaged or Incorrect Items

Damaged or Defective Items Policy
If your order arrives damaged, you must report the issue to our customer service team within 48 hours of delivery. 
To process a refund or a replacement, we strictly require photographic evidence displaying:
(1) The damaged item in its entirety,
(2) The close-up damage or fault, and
(3) The original shipping packaging and label.
We explicitly reserve the right to deny any financial remedies, refunds, or replacements if the merchandise or packaging has been discarded, destroyed, or modified prior to our team completing a visual inspection. Disposal of reported goods without providing the mandatory photographic documentation voids all eligibility for reimbursement.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at:

info@studtubs.com

Please include your order number and photos of the issue.

We do not issue refunds or replacements for items reported damaged if they have been discarded or if the customer cannot provide photographic evidence of the item and its original packaging.

In these cases, we will make it right in line with consumer law by offering:

  • A replacement
  • A repair
  • Or a refund where required

How to Start a Return

To request a return, email:

info@studtubs.com

Please include:

  • Your order number
  • Reason for return
  • Photos (if applicable)

If your return is approved, we will provide instructions on how to return your item.

Important: Items sent back without prior approval will not be accepted.

Exchanges

We do not offer direct exchanges.

The fastest way to get a different item is to:

  1. Return your item (for store credit)
  2. Place a new order using your credit

Non-Returnable Items

We do not accept returns for:

  • Sale items
  • Gift cards
  • Used items
  • Items not in original condition

EU & UK Orders (Cooling-Off Period)

If your order is shipped to the European Union or United Kingdom, you have the right to return your order within 14 days for any reason.

  • Item must be unused and in original packaging
  • Refunds will be issued in accordance with local laws

Processing Times

  • Returns are processed within 3–5 business days after we receive your item
  • Store credit will be issued via email

Important Information

  • Shipping costs are non-refundable
  • We are not responsible for returns lost in transit
  • We recommend using a tracked shipping method

Need Help?

If you have any questions, contact us at:

info@studtubs.com